Ticket #26544 - ADDITIONAL PRODUCT IMAGES (THUMBNAIL) ARE NOT INCLUDED

LAS MINIATURAS DE PRODUCTO LAS IMAGENES ADICIONALES NO SE VEN AUNQUE EN LAS OPCIONES DEL THEME ESTÁ CONFIGURA PARA QUE SE VEAN. SE VE QUE ABAJO DE LA FOTO MINIATURA SALE UNA BARRA PARA EL CAMBIO, PERO NO VA. ADJUNTO FOTO

GRACIAS

The product thumbnails and additional images are not displaying, even though the theme options are configured to show them. There appears to be a bar below the thumbnail for changing it, but it’s not working. Photo attached.

Attachments:

01.mp4 (774.8 KiB)

Comments

Fred 21 Aug 2026, 21:20

Hi, JUAN CARLOS HUERTA.
There are two options.
1. Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your FTP Server to let me fix that
2. Update the theme to the latest version

JUAN CARLOS HUERTA 22 Aug 2026, 11:50

You now have the FTP account details to fix the error.

Thank you very much, I'll be waiting.

Best regards

Fred 23 Aug 2026, 08:31

Sorry, but I see an empty folder https://mega.nz/file/REwmXazR#nLhivAEBbxAnBOr86DEf8ryoStjR0ad4lXZT4IdpHQA

JUAN CARLOS HUERTA 23 Aug 2026, 09:29

Good morning, excuse me.

You now have access to everything.

Thank you, I await your response and a solution.