• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.11.26, 17:55
  • Opened by: Nicu Mihalcescu

Ticket #26568 - Error#3: Unable to download the update file. Remote server might be unavailable.

Hello,

I am trying to update Alysum from version 9.3.2 to 9.4.2 on PrestaShop 8.2.1.

The automatic update fails with:

“Error #3: Unable to download the update file. Remote server might be unavailable.”

Could you please confirm:

Has the autoupdate mechanism changed in Alysum 9.4.2?

Thank you.

Attachments:

Screenshot 2026-11-14 185249.... (74.9 KiB)

Comments

Fred 14 Nov 2026, 20:21

Hi, Nicu.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me check what's wrong there

Nicu Mihalcescu 14 Nov 2026, 20:33

Hello Fred,

There are filed
License Details #2

Fred 14 Nov 2026, 21:00

Hi, Nicu.
Please fill out all necessary fields in your profile https://support.promokit.eu/myprofile to access to your Back-office to let me check what's wrong there

Fred 14 Nov 2026, 21:01

Ok, that's was an issue on our side, now it should be fixed