• Closed by: Alex
  • Closed on: 18.07.14, 05:25
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #5417 - Socials icons in email

Hello,

The social icons in the email’s footer doesn’t show up for some reason. I’m not sure if I’m missing something or if it’s a bug with the theme, but any help would be greatly appreciated.

Also, I placed an order on http://promokit.eu/ for some custom work on June 20. I’ve tried contacting support through the site’s contact section but I haven’t received any response. The emails are probably lost in the pile but please check to see what is causing the delay.

Thanks

Comments

Kate Support 10 Jul 2014, 16:11

Hello,
Try this solution
1) Copy from the Alysum archive that you’ve bought file /override/classes/Mail.php to your site folder your_site/override/classes/Mail.php
2) Delete the email cache file here your_site/cache/class_index.php

Sorry, it seems that your order was omitted somehow. Please remind what kind of customization did you paid for. Better give link to the task, where this customization was mentioned. We will check the payment.

Regards

Toshiaki M. 11 Jul 2014, 01:35

Hello,

Thanks for the help. I followed the directions but unfortunately the problem is still there.

Mail.php was added to mysite/override/classes folder and class_index.php was deleted from mysite/cache folder.

The customization request was to have the old price, reduction amount, and the new price shown together on the product page and the product list page (grid view). The customization was mentioned in the ‘Instructions to merchant’ section when the payment was made with PayPal. If you need receipts or anything else, please let me know.

Regards

Alex 11 Jul 2014, 22:03

Hi.
1) Problems with the email templates.
http://c2n.me/ivblGw Is I see you have some cache\cdn system. Try to disable it and check the issue.

2) Customization. Always before payment discuss with us the modification.
Made the modification for you http://c2n.me/ivdIHY

Toshiaki M. 11 Jul 2014, 22:59

Hi,

Thank you for the customization. Sorry about not discussing the modification beforehand. Could you list all the files that were modified?

I’m not sure why it shows that cache\cdn is on. I haven’t done anything with the site so it’s a little strange.

Regards

Alex 12 Jul 2014, 11:28

Modification:
1) Product page. File \themes\alysum_2.0\product.tpl
In the div class <div class=”price”>
Added the code

{if $product->specificPrice AND $product->specificPrice.reduction}
					<span id="old_price"><span class="bold">
					{if $priceDisplay >= 0 && $priceDisplay <= 2}
						{if $productPriceWithoutReduction > $productPrice}
							<span id="old_price_display">{convertPrice price=$productPriceWithoutReduction}</span>
						{/if}
					{/if}
					</span>
					</span>
				{/if}

2) Category page. file \themes\alysum_2.0\product-list.tpl
changed the code in the div <div class=”content_price”>
3) file \themes\alysum_2.0\css\alysum.css
added to the end of the file css modification (after the /* modif */)


Regarding the CDN. If you don’t know the reason please apply to your hoster. I will try to investigate the problem deeper within a few days.

Toshiaki M. 14 Jul 2014, 10:08

Hi,

Thanks for explaining the modifications in detail.

I contacted my hosting provider Siteground regarding the CDN and this is the answer that I got from technical support.

“…it seems the content is retrieved from googleusercontent.com and most commonly this may be caused by custom CDN options within the application itself.”

I assume he means prestashop?

Regards

Marek 14 Jul 2014, 15:42

Hello Toshiaki.
I see in your profile the link to your back office is not for the same domain as front office. Which domain name is correct?

Toshiaki M. 14 Jul 2014, 21:57

Hello Marek,

The back office domain is the correct domain name (threegates). For some reason I can’t change the front office domain in the profile section.

Regards

Marek 16 Jul 2014, 09:26

As I can see email templates works fine now. Please check that.

Toshiaki M. 17 Jul 2014, 02:13

Hello Marek,

Everything is showing up now! Thank you for the fix.

I would appreciate it if you could list the files that were changed.

Thanks again for your help.

Regards

Marek 17 Jul 2014, 09:14

Hello Toshiaki.
I just upload my Mail.php file to the folder “override/classes/”

Toshiaki M. 18 Jul 2014, 00:21

Hello Marek,

I found the changes on Mail.php. Thanks for your help.