- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Kate Support
- Private: No
- Open Date: 22.05.15, 10:55
- Opened by: Jean Philippe COTTE
- Closed by: Kate Support
- Closed on: 23.05.15, 09:38
- Reason: Fixed
Ticket #7677 - HELP ! Blank Page after update the theme
Hi,
I’ve just updated the theme to V2.0 (I’ve got the V1.5) and I’ve got nothing on my home page. just a blank page… You can see here
If i go on a product page when I typing the url, I can nsee the product and navigate on the site even if some modules have changed.
The site is online and I really needs your help as soon as possible.
I activate the maintenance mode. tell me when you are ready.
Thanks
Comments
When I try to access to my modules in my BO I’ve got this message :
[PrestaShop] Fatal error in module pk_vertflexmenu:
require(): Failed opening required ‘/home/baby-rider/www/modules/pk_vertflexmenu/classes/pk_vertflexmenu.class.php’ (include_path=’/home/baby-rider/www/tools/htmlpurifier/standalone:.:/usr/local/share/php:/usr/lib/php5/pear’)
The Blog doesn’t work anymore.
I activate the debug mode and i’ve got this message on the home page
Notice: Undefined index: cyrillic in /home/baby-rider/www/modules/pk_themesettings/pk_themesettings.php on line 2489
Notice: Undefined index: latin_ext in /home/baby-rider/www/modules/pk_themesettings/pk_themesettings.php on line 2493
Fatal error: Uncaught exception ‘Exception’ with message ‘DateTimeZone::construct(): Unknown or bad timezone ()’ in /home/baby-rider/www/modules/ph_simpleblog/models/SimpleBlogHelper.php:19 Stack trace: #0 /home/baby-rider/www/modules/ph_simpleblog/models/SimpleBlogHelper.php(19): DateTimeZone→construct(’‘) #1 /home/baby-rider/www/modules/ph_simpleblog/models/SimpleBlogPost.php(286): SimpleBlogHelper::now(false) #2 /home/baby-rider/www/modules/ph_recentposts/ph_recentposts.php(86): SimpleBlogPost::getPosts(1, ‘4’, ‘0’, NULL, true, ‘sbp.date_add’, ‘DESC’, NULL, false) #3 /home/baby-rider/www/modules/ph_recentposts/ph_recentposts.php(93): PH_RecentPosts→preparePosts(’4’, ‘0’) #4 /home/baby-rider/www/modules/ph_recentposts/ph_recentposts.php(154): PH_RecentPosts→prepareSimpleBlogRecentPosts() #5 /home/baby-rider/www/classes/Hook.php(507): PH_RecentPosts→hookmiddle_content(Array) #6 /home/baby-rider/www/config/smarty.config.inc.php(188): HookCore::exec(’middle_content’, Array, NULL) #7 [internal function]: smartyHook( in /home/baby-rider/www/modules/ph_simpleblog/models/SimpleBlogHelper.php on line 19
Hi.
1) Reset the module Theme Settings.
After the module RESET you will loose your theme settings configuration. So before that open Theme settings in the separate browser tab. After that go to BO > Modules and reset the Theme Settings. Start configuring the module with the help on the Theme settings tab opened earlier.
2) Vert Flex menu I will try to fix it now
3) Simple blog I will look as well
Thanks for your answer,
1) I can’t access to theme settings by BO > Modules. I’ve got this message
I can, only if I use the shortcut. Just to be Sure, i have to click on this button “reset Settings” or Uninstall ant re install the module ?
Thanks
2) VertFlex
How did you updated the theme? There is something wrong with your update http://c2n.me/3i6pzO9
Copy manually there files.
3) SimpleBlog everything seems ok just configure your time zone
http://c2n.me/3i6zmdS
4) Also reset the module IsotopSort
1) i have to click on this button “reset Settings” yes you can click on the button
for access to the BO>Modules fix the issue with the Vertical Flex (just copy files from update folder to the ftp/yoursite/modulespk_vertflexmenu)
2) I used the theme updater. I have to download manually the last version and copy all the files of pk_vertflexmenu ? By myself or do you do it for me ?
3) I’ve lost all my posts, not my categories. I ‘ve got this message
4) I can’t reset the module isotope sort
5) From theme settings i can not activate pk_isotopeSort, pk_productsCarousel and pk_productsCarousel_single (only Edit button…)
2) I used the theme updater. I have to download manually the last version and copy all the files of pk_vertflexmenu ? By myself or do you do it for me ?
3) I’ve lost all my posts, not my categories. I ‘ve got this message
4) I can’t reset the module isotope sort
5) From theme settings i can not activate pk_isotopeSort, pk_productsCarousel and pk_productsCarousel_single (only Edit button…)
2) I copied the files from pk_vertflexmenu by ftp. Now i ‘ve got this message :
[PrestaShop] Fatal error in module pk_productsCarousel_bottom:
Cannot redeclare class pk_productsCarousel_bottom
I need access to your myPHPadmin. I need to fix some issues. In Venedor 2.0 we have changed some our products names (because Prestashop changed the policy of the modules names).
Made this ticket as private. You can paste it here or by email support@promokit.eu
Ok,
I’ve just send an email at support@promokit.eu ( Object :
FS#7677- HELP ! Blank Page after update the theme) with my PhpMyAdmin Access !Thanks
Fixed.
Now everything seems ok.
EXTRA !!!!!!
Thank you very much for your precious help !!! You saved my saturday !!!!
Thanks a lot !!