• Closed by: Kate Support
  • Closed on: 23.05.15, 09:38
  • Reason: Fixed

Ticket #7677 - HELP ! Blank Page after update the theme

Hi,
I’ve just updated the theme to V2.0 (I’ve got the V1.5) and I’ve got nothing on my home page. just a blank page… You can see here
If i go on a product page when I typing the url, I can nsee the product and navigate on the site even if some modules have changed.
The site is online and I really needs your help as soon as possible.
I activate the maintenance mode. tell me when you are ready.
Thanks

Comments

Jean Philippe COTTE 22 May 2015, 11:08

When I try to access to my modules in my BO I’ve got this message :

[PrestaShop] Fatal error in module pk_vertflexmenu:
require(): Failed opening required ‘/home/baby-rider/www/modules/pk_vertflexmenu/classes/pk_vertflexmenu.class.php’ (include_path=’/home/baby-rider/www/tools/htmlpurifier/standalone:.:/usr/local/share/php:/usr/lib/php5/pear’)

The Blog doesn’t work anymore.

Jean Philippe COTTE 22 May 2015, 12:13

I activate the debug mode and i’ve got this message on the home page

Notice: Undefined index: cyrillic in /home/baby-rider/www/modules/pk_themesettings/pk_themesettings.php on line 2489

Notice: Undefined index: latin_ext in /home/baby-rider/www/modules/pk_themesettings/pk_themesettings.php on line 2493

Fatal error: Uncaught exception ‘Exception’ with message ‘DateTimeZone::construct(): Unknown or bad timezone ()’ in /home/baby-rider/www/modules/ph_simpleblog/models/SimpleBlogHelper.php:19 Stack trace: #0 /home/baby-rider/www/modules/ph_simpleblog/models/SimpleBlogHelper.php(19): DateTimeZone→construct(’‘) #1 /home/baby-rider/www/modules/ph_simpleblog/models/SimpleBlogPost.php(286): SimpleBlogHelper::now(false) #2 /home/baby-rider/www/modules/ph_recentposts/ph_recentposts.php(86): SimpleBlogPost::getPosts(1, ‘4’, ‘0’, NULL, true, ‘sbp.date_add’, ‘DESC’, NULL, false) #3 /home/baby-rider/www/modules/ph_recentposts/ph_recentposts.php(93): PH_RecentPosts→preparePosts(’4’, ‘0’) #4 /home/baby-rider/www/modules/ph_recentposts/ph_recentposts.php(154): PH_RecentPosts→prepareSimpleBlogRecentPosts() #5 /home/baby-rider/www/classes/Hook.php(507): PH_RecentPosts→hookmiddle_content(Array) #6 /home/baby-rider/www/config/smarty.config.inc.php(188): HookCore::exec(’middle_content’, Array, NULL) #7 [internal function]: smartyHook( in /home/baby-rider/www/modules/ph_simpleblog/models/SimpleBlogHelper.php on line 19

Alex 22 May 2015, 12:35

Hi.
1) Reset the module Theme Settings.
After the module RESET you will loose your theme settings configuration. So before that open Theme settings in the separate browser tab. After that go to BO > Modules and reset the Theme Settings. Start configuring the module with the help on the Theme settings tab opened earlier.

2) Vert Flex menu I will try to fix it now
3) Simple blog I will look as well

Jean Philippe COTTE 22 May 2015, 12:49

Thanks for your answer,

1) I can’t access to theme settings by BO > Modules. I’ve got this message

Fatal error: require(): Failed opening required '/home/baby-rider/www/modules/pk_vertflexmenu/classes/pk_vertflexmenu.class.php' (include_path='.:/usr/local/share/php:/usr/lib/php5/pear') in /home/baby-rider/www/modules/pk_vertflexmenu/pk_vertflexmenu.php on line 6
[PrestaShop] Fatal error in module pk_vertflexmenu:
require(): Failed opening required '/home/baby-rider/www/modules/pk_vertflexmenu/classes/pk_vertflexmenu.class.php' (include_path='.:/usr/local/share/php:/usr/lib/php5/pear')

I can, only if I use the shortcut. Just to be Sure, i have to click on this button “reset Settings” or Uninstall ant re install the module ?

Thanks

Alex 22 May 2015, 13:18

2) VertFlex
How did you updated the theme? There is something wrong with your update http://c2n.me/3i6pzO9
Copy manually there files.

3) SimpleBlog everything seems ok just configure your time zone
http://c2n.me/3i6zmdS
4) Also reset the module IsotopSort

Alex 22 May 2015, 13:20

1) i have to click on this button “reset Settings” yes you can click on the button
for access to the BO>Modules fix the issue with the Vertical Flex (just copy files from update folder to the ftp/yoursite/modulespk_vertflexmenu)

Jean Philippe COTTE 22 May 2015, 14:02

2) I used the theme updater. I have to download manually the last version and copy all the files of pk_vertflexmenu ? By myself or do you do it for me ?
3) I’ve lost all my posts, not my categories. I ‘ve got this message

Mauvaise requête SQL
Table 'baby-rider_2.ps_simpleblog_post_type' doesn't exist

4) I can’t reset the module isotope sort
5) From theme settings i can not activate pk_isotopeSort, pk_productsCarousel and pk_productsCarousel_single (only Edit button…)

Jean Philippe COTTE 22 May 2015, 14:47

2) I used the theme updater. I have to download manually the last version and copy all the files of pk_vertflexmenu ? By myself or do you do it for me ?
3) I’ve lost all my posts, not my categories. I ‘ve got this message

Mauvaise requête SQL
Table 'baby-rider_2.ps_simpleblog_post_type' doesn't exist

4) I can’t reset the module isotope sort
5) From theme settings i can not activate pk_isotopeSort, pk_productsCarousel and pk_productsCarousel_single (only Edit button…)

Jean Philippe COTTE 22 May 2015, 14:59

2) I copied the files from pk_vertflexmenu by ftp. Now i ‘ve got this message :
[PrestaShop] Fatal error in module pk_productsCarousel_bottom:
Cannot redeclare class pk_productsCarousel_bottom

Alex 22 May 2015, 17:38

I need access to your myPHPadmin. I need to fix some issues. In Venedor 2.0 we have changed some our products names (because Prestashop changed the policy of the modules names).
Made this ticket as private. You can paste it here or by email support@promokit.eu

Jean Philippe COTTE 22 May 2015, 17:57

Ok,

I’ve just send an email at support@promokit.eu ( Object :  FS#7677  - HELP ! Blank Page after update the theme) with my PhpMyAdmin Access !

Thanks

Alex 23 May 2015, 00:17

Fixed.
Now everything seems ok.

Jean Philippe COTTE 23 May 2015, 00:28

EXTRA !!!!!!

Thank you very much for your precious help !!! You saved my saturday !!!!

Thanks a lot !!