- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 22.06.21, 14:57
- Opened by: Kevin Rechsteiner
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21789 - Instagram video thumbnail not showing
Dear support
The instagram module works now. But if the instagram post is a video, there is no image shown on the Website.
There is an error in the console: Failed to load resource: the server responded with a status of 403 ()
Do I have to enable videos specifically? Or is there a option not to show the video tile instead of an empty tile?
Regards, Simon
Comments
I just added video support, but it want to play. The error message I see from Instagram is “URL signature expired” Maybe try to reconnect the module to your account
Hi Fred
I reconnected the module, but still the same error.
Access to video at ‘https://video-ams4-1.cdninstagram.com/v/t50.2886-16/204914382_159119002877171_7642647624432136173_n.mp4?_nc_cat=104&vs=17878286699418303_882304532&_nc_vs=HBksFQAYJEdNNl9OZ3p6dktUSHQ1QUFBTzJ2d3AyRkl4QnFia1lMQUFBRhUAAsgBABUAGCRHRDVDRmd6WUQxV3NoY1VDQUJVM1JzQ29XZEZMYmtZTEFBQUYVAgLIAQAoABgAGwGIB3VzZV9vaWwBMRUAACaupuupg8vxPxUCKAJDMywXQCbul41P3zsYEmRhc2hfYmFzZWxpbmVfMV92MREAdeoHAA%3D%3D&ccb=1-3&_nc_sid=59939d&efg=eyJ2ZW5jb2RlX3RhZyI6InZ0c192b2RfdXJsZ2VuLjcyMC5mZWVkIn0%3D&_nc_ohc=cN0fbsIyL9kAX8Odz-b&_nc_ht=video-ams4-1.cdninstagram.com&oh=7dfbf0cd6e0b88a637e918bb024f84e8&oe=60D3511A&_nc_rid=2139629492’ from origin ‘https://neu.casadeltequila.ch’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
Maybe better to exclude video posts?
How can I do that?
I just did that for you
Thanks, but the number of the items still count. There should be 8 images, now only 6 are shown.
Because video posts are excluded. Change the items number to 10
That would be a hack, not a solution. It depends how many posts are videos. What if 3 of the last post are videos, what if only 1? Is there no possibility to check the instagram post type?
We need more time to make it work correctly
Is it ok now? https://take.ms/VybaO
Hi Fred
The video posts are now excluded, that is great.
But the images don’t show up anymore at all. They did before. Now they are missing, despite the token is expiring just in a month.
Is that also a cache problem?
Regards
Attachments:
Screenshot 2021-07-30 082906....(65.9 KiB)I deleted the cache and the instagram widget is showing again.
But every time i delete the cache the site gets a 500 error. I have to create the folder “promokit” under var/cache for the site to work again.
Seems like a dirty hack problem of yours..
We will check it out. For now Instagram seem to work fine
Right now only 4 of 8 images are shown. This time with a 403 error.
Instagram blocks some images for some time and we can’t find a reason why it happened. I let you know if we will have some new
Now the Instagram Module shows nothing anymore. There is also no error in the console.
Hi, Kevin.
Sorry for the delay.
Everything works fine for me, see the screenshot https://take.ms/WOaQl