- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 05.09.22, 12:12
- Opened by: Rizak
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23725 - Screen freeze with : contact form , newsletter subscription , buy product
Hi,
I updated alysum theme and when using contact form , newsletter subscription , buy product the screen/website freezes.
But it works in back office, messages are received, subscription works and order added but nothing happens in front office, no any kind of confirmation for users.
Could you help?
Thank you
Comments
Hi, Rizak.
I’m not able to login to your back office
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office
Hi Fred,
Credentials are now updated.
Rizak
I can’t reproduce the issue.
Could you please test it out in another browser or in Incognito mode?
When you try to buy something, to use the contact form or to subscribe to the newsletters, the screen freezes.
I tryed incognito mode or with chrome navigator, same result. Cleared cache a lot of times, didn’t change anything.
I’m surprised you could do one of these actions without freezing the website … Could you try to make an order with cheque payment and see if this work for example??
If already done, do you have any idea of what could cause this??
Yes, I finally see it.
When you click on submit button a script make a request to server and waiting for a response. In your case the response from server takes ~2min - https://take.ms/2PxoO
It’s definitely not theme’s issue. It’s clear server side problem
Ok, i’ll contact them and see.
Thank you
Ok, i’ll contact them and see.
Thank you
let me know if I could help you
Hi Fred,
Probleme solved, thank you for your help.
Rizak
You are welcome!