I restored the backup from a few hours ago; so I reset your theme. I thought I'd ask the Creative Elements developers about the brand page error. Do you think it could be useful?
I guess they will say that's theme's problem. That's why we need to check how it works on Classic theme. In the Classic theme you have to enable Creative Elements module to check how it works. Ok, give me more time on that, I'll try to debug more deeply where the issue is coming from
If it can help you, I have an IMAGINE SERVER from about 20 days ago in which the BRAND section is working.
If you want I can make switches, reversing from new server to old server. Clearly you have to tell me if it can be useful, and I'll switch you from new to old and when you're done, I'll switch from old to new again.
For me it's simple, I just need to move AWS Elastic IP from one instance to another.
I don't know how that will help The condition for CE Editor is simple, the theme must contain manufacturer description variable "{$manufacturer.description}" That variable is present in the theme, and that fact that everything is working fine in other customers stores confirms that. But in your case CE don't see it for some reason, and I can't understand why, so far
Let's try, maybe they will suggest something for us
We care about your privacy.Use the list below to configure your privacy settings
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Read more about cookies in our Privacy Policy
The collection of information about your use of the website used to measure, understand, and report on your usage of the service, only in case of some error appearing. All collected information will be automatically removed from our server every month or immediately after your request.
Allow us to collect details to access your server and your website admin panel. This information will be requested from you only if it will be really necessary to provide requested by you an action like fix a bug or configure website. All provided information will be removed from our server by your request.
Please take a moment...
to read about the Privacy Policy we use with this website. Click "Privacy Options" to configure how we can interact with you and your device or computer.
Comments
Hi, Marco.
Please update credentials in your profile https://support.promokit.eu/myprofile to access to your Back-office
Update,
thanks
Strange, everything is working fine locally. Maybe the problem is with Pro version. It's hard to say
Ok,
so how do you solve it? I need to make changes to these pages.
Thanks
I didn't solve it because I just don't have such issue.
Can you switch to Classic theme to check that issue there?
I switched to the Classic Theme, but this does not use Creative Elements, so the problem cannot be verified.
Except now if I try to go back to your topic I get an error. How can it be?
can you help me?
Attachments:
Update:
I restored the backup from a few hours ago; so I reset your theme. I thought I'd ask the Creative Elements developers about the brand page error. Do you think it could be useful?
I guess they will say that's theme's problem. That's why we need to check how it works on Classic theme.
In the Classic theme you have to enable Creative Elements module to check how it works.
Ok, give me more time on that, I'll try to debug more deeply where the issue is coming from
Okay,
I look forward to hearing from you. Take the time you need.
A thousand thanks
I can't connect to your FTP for some reason, could you please check?
Excuse me,
when restoring the server for that server problem when I made the switch, I didn't add the IP.
Done now, you can proceed.
A thousand thanks
I can't connect to your FTP for some reason, could you please check?Sorry, duplicated messageMy FTP is accessible with the Private key that you find in the comments of the other token that you solved for me.
Have you tried using it?
Yes, everything is ok.
Still trying to find out what's wrong with manufacturers
If it can help you, I have an IMAGINE SERVER from about 20 days ago in which the BRAND section is working.
If you want I can make switches, reversing from new server to old server. Clearly you have to tell me if it can be useful, and I'll switch you from new to old and when you're done, I'll switch from old to new again.
For me it's simple, I just need to move AWS Elastic IP from one instance to another.
I don't know how that will help
The condition for CE Editor is simple, the theme must contain manufacturer description variable "{$manufacturer.description}"
That variable is present in the theme, and that fact that everything is working fine in other customers stores confirms that.
But in your case CE don't see it for some reason, and I can't understand why, so far
Do you want me to try asking Creative Elements support?
Let's try, maybe they will suggest something for us