Promokit Helpdesk Alysum

Hi Support Team,

I am experiencing a critical issue with the Asylum Theme and the Creative Elements editor on PrestaShop 9.1.

When I try to edit the Product Page design, the editor panel remains stuck on the loading spinner and the elements never populate. I have checked the browser console and found the following blocking issues:

Sandbox Escape Warning:
An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing.

Tracking Prevention / CDN Blocking:
The browser is blocking essential storage access for external libraries hosted on Cloudflare (CDNJS), specifically:

ace.js

ext-language_tools.js

animate.min.css

The error log shows: “Tracking Prevention blocked access to storage for…”

Environment Details:

PrestaShop Version: 9.1

Theme: Asylum

Editor: Creative Elements

PHP Version: 8.1

URL example: [Inserta aquí el link de la página de producto que falla]

I have already tried the following without success:

Enabling/Disabling SSL and “Allow iframes on HTML fields”.

Clearing PrestaShop and Server cache.

Disabling JS/CSS combination (CCC).

Testing in incognito mode and different browsers.

Could you please check if there is a conflict with the way the editor calls these external libraries or if there is a specific configuration for PrestaShop 9.1 that I should apply?

Looking forward to your help.

Best regards,