• Priority: 0
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 09.07.26, 17:56
  • Opened by: Cesar Hermandez

Ticket #26533 - Critical Bug in Size Guide Module: Back Office Display Issues and Failure to Save Data

Hi Support Team,

I hope you are doing well.

I am reaching out because we are experiencing two critical issues with your Size Guide module on our PrestaShop store, which are completely preventing us from using the tool:

Saving Failure: When attempting to create or edit a size guide and entering values into the table/form, the system fails to store the data. After clicking “Save”, the page refreshes or processes, but the fields return to being blank, and no changes are registered in the database.

Visual/Layout Bug: The module’s interface inside the Back Office does not render properly. Elements are misaligned, tables are distorted, and fields overlap, making it very difficult to edit. This suggests a CSS style conflict or a JavaScript execution breakdown within the administration panel.

Comments

Fred 10 Jul 2026, 23:22

Hi, Cesar.
How to reproduce the issue? I just created a size guide in your back office with no problem https://mega.nz/file/EVwQHQgJ#lei_bzyuSnNDIyoGOjUIpyIq4a6veSIbr2Q_POX4BHU

Cesar Hermandez 10 Jul 2026, 23:29

It doesn't show up on the front end; the information is repeated across the tabs.

Fred 10 Jul 2026, 23:49

Please try now. The image was missing, which is required

Cesar Hermandez 14 Jul 2026, 18:40

I still can't assign the items from the size guide list to the products… it can't be assigned by product or by manufacturer… I need it because there are 6 different size guides that go with the products

Fred 14 Jul 2026, 23:00

I have the "TEST2" size guide selected directly in the product and it works fine → https://mega.nz/file/dEQ2ELQK#hCpwHclixvmZrO8EDvKM0bDdJmLBAOkYoaUONnUj-g0